2ezbet Privacy Policy

This Privacy Policy ("Policy") describes how 2ezbet ("Company," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "Player," or "User") who access or use the 2ezbet website at 2ezbet.app and all related services, features, and functionality (collectively, the "Platform").

2ezbet is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations as enforced by the National Privacy Commission (NPC) of the Philippines.

This Policy applies to all personal data collected through the 2ezbet website, mobile platform, customer support channels, and any other touchpoint through which you interact with 2ezbet. It should be read together with our Terms & Conditions, which govern your overall use of the Platform.

2ezbet collects personal data that is necessary to provide our services, verify your identity, process financial transactions, and comply with our legal and regulatory obligations. The categories of personal data we collect include:

Identity and Registration Data:

• Full legal name as it appears on a government-issued identification document
• Date of birth (used to verify the 21+ age requirement under Philippine gaming regulations)
• Gender
• Nationality and country of residence
• Government-issued identification number (e.g., Philippine National ID, passport, driver's licence)

Contact Data:

• Email address
• Mobile phone number
• Residential address, including barangay, city or municipality, province, and postal code

Financial and Transaction Data:

• Payment method details (e.g., GCash mobile number, PayMaya account, BPI, BDO, or Metrobank account details)
• Deposit and withdrawal history
• Transaction amounts in Philippine Peso (PHP / ₱)
• Bonus and promotional activity records

Technical and Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used
• Login timestamps and access logs

Communications Data:

• Records of your correspondence with our customer support team via live chat, email, or other channels
• Feedback, survey responses, and complaints submitted to 2ezbet

2ezbet collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and similar tracking technologies embedded in our website and mobile platform.
• Third-party sources: Identity verification data from KYC (Know Your Customer) service providers; fraud detection signals from security partners; payment confirmation data from GCash, PayMaya, and banking partners such as BPI, BDO, and Metrobank.
• Publicly available sources: Information from public records or databases where permitted by applicable law, used primarily for fraud prevention and compliance purposes.

Where we rely on third-party sources to supplement the data you provide, we ensure that such third parties are contractually bound to handle your data in accordance with applicable privacy laws and our data protection standards.

2ezbet uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your 2ezbet player account, including authentication and access control.
• Identity verification: To verify your age (21+ requirement), identity, and eligibility to use the Platform in compliance with PAGCOR licensing requirements and Philippine law.
• Service delivery: To process deposits and withdrawals, settle bets, award bonuses, and provide the full range of gaming services available on the Platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Legal and regulatory compliance: To comply with anti-money laundering (AML) obligations, tax reporting requirements, and other applicable Philippine laws and regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 2ezbet Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, 2ezbet processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and 2ezbet — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing conditions, and tax reporting obligations.
• Legitimate interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as sending marketing communications or using non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

2ezbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: KYC and AML compliance service providers who assist us in verifying player identities and screening against sanctions lists.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform technology vendors who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or court order.
• Professional advisers: Legal counsel, auditors, and accountants, where necessary for the conduct of our business and subject to professional confidentiality obligations.

2ezbet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit our website.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. These cookies cannot be disabled without impairing core platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics cookies: Used to collect aggregated, anonymized data about how users interact with the Platform, helping us identify areas for improvement. We use this data internally and do not share individual-level analytics data with third parties.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These cookies are only placed with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 2ezbet Platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service.

2ezbet implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest, including financial information and identity documents
• Multi-factor authentication options for player accounts
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Intrusion detection and prevention systems monitoring for suspicious activity
• Secure data centres with physical access controls

While we take all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 2ezbet will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

You are responsible for maintaining the security of your own account credentials. Do not share your 2ezbet password with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

2ezbet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under Philippine law.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and related regulations.
• Customer support communications: Retained for three (3) years from the date of the interaction, or longer if the communication relates to an ongoing dispute or legal matter.
• Technical and usage logs: Retained for up to twelve (12) months, after which they are aggregated or deleted.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be associated with you as an individual.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 2ezbet:

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 14 of this Policy. We will respond to all valid requests within fifteen (15) business days, as required under the Data Privacy Act of 2012. We may request proof of identity before processing your request to protect against unauthorized access to your data.

The 2ezbet Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete such data and close the associated account. Any winnings or bonuses associated with an underage account will be forfeited.

If you are a parent or guardian and believe that your child has provided personal data to 2ezbet, please contact us immediately at the details provided in Section 14 so that we can take appropriate action.

In the course of providing our services, your personal data may be transferred to and processed in countries outside the Republic of the Philippines, for example where our technology infrastructure providers or KYC partners operate servers in other jurisdictions.

Where such transfers occur, 2ezbet ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to Philippine law
• Transfers to countries recognized by the NPC as providing an adequate level of data protection
• Binding corporate rules where data is transferred within a corporate group

By using the 2ezbet Platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards outlined above.

2ezbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where material changes are made to this Policy, we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Your continued use of the 2ezbet Platform following the posting of any amendments constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 2ezbet, you may contact our Data Protection Officer (DPO) directly. Our DPO is responsible for overseeing compliance with the Data Privacy Act of 2012 and this Policy.

You may reach the 2ezbet Data Protection Officer at the following contact details:

Email: [email protected]

General Support: [email protected]

We aim to acknowledge all privacy-related enquiries within three (3) business days and to provide a substantive response within fifteen (15) business days. For complex requests, we may require additional time and will notify you accordingly.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.